Last updated : 7th January 2026
Who We Are
FestiveMessage.com is operated by Xquissive AI , a company registered in the Netherlands under Chamber of Commerce number 68640463, with its registered address at Joubertstraat 15, 3143CL Maassluis, The Netherlands.
Email: info@festivemessage.com
Xquissive AI is the data controller responsible for the processing of personal data as described in this Privacy Policy.
Our Commitment to Privacy
We take your privacy seriously and handle personal data with care and transparency.
This Privacy Policy explains:
- what personal data we collect
- how and why we use it
- how long we retain it
- what rights you have
We comply with applicable data protection laws, including:
- the General Data Protection Regulation (GDPR)
- the California Consumer Privacy Act (CCPA/CPRA)
- the Children’s Online Privacy Protection Act (COPPA) where applicable
Personal Data We Collect
We only collect personal data that is necessary to provide our services.
Data you provide to us:
- Name
- Email address
- Payment details (processed securely by third-party payment providers)
- Information entered for the personalized video message (e.g. name, age, personal details)
- Communication with our customer support
Data collected automatically:
- IP address
- Browser and device information
- Website usage and interaction data
- Cookies and similar technologies
How We Use Personal Data
We process personal data for the following purposes:
- to process and fulfill your order
- to create and deliver personalized video messages
- to provide customer support
- to improve our website and services
- to send marketing communications (only if you opt in)
- to comply with legal and accounting obligations
We do not sell personal data.
Legal Basis for Processing (GDPR)
We process personal data based on:
- performance of a contract
- your consent (marketing & cookies)
- legal obligations
- legitimate business interests
Children’s Privacy (COPPA)
Our services are intended to be purchased by adults.
By placing an order, you confirm that:
- you are at least 18 years old, or
- you are the parent or legal guardian of the child whose data you submit
We do not knowingly collect personal data directly from children without parental consent.
Data Retention
We retain personal data only for as long as necessary:
- to provide our services
- to meet legal, tax, or accounting requirements
When data is no longer required, it is securely deleted or anonymized.
Sharing of Data
We may share personal data with trusted third parties, such as:
- payment service providers
- hosting and infrastructure providers
- analytics and marketing platforms
All third parties are required to process data securely and only for agreed purposes.
Cookies & Tracking Technologies
We use cookies and similar technologies to ensure proper website functionality, analyze usage, improve performance, and support marketing activities.
You can manage your cookie preferences via our cookie banner or through your browser settings.
Cookies used on FestiveMessage.com
| Cookie name | Domain | Description | Retention period | Type |
|---|---|---|---|---|
| widget_load_key | .festivemessage.com | Ensures correct loading and display of website widgets. | 1 month | Functional |
| ga* | .festivemessage.com | Google Analytics cookie used to store and count page views. | 1 year, 1 month, 4 days | Analytics |
| _ga | .festivemessage.com | Google Analytics cookie used to track visitors, sessions, and campaign data anonymously. | 1 year, 1 month, 4 days | Analytics |
| __cf_bm | .supabase.co | Set by Cloudflare for bot management and website security. | 1 hour | Strictly necessary |
| boei_session | app.boei.help | Temporarily stores a user session for chat or support functionality. | 2 hours | Functional |
Analytics Cookies
We use Google Analytics, provided by Google LLC, to understand how visitors use our website.
- Data is collected anonymously where possible
- Google may process data on servers in the United States
- We have a data processing agreement with Google
More information:
https://business.safety.google/privacy/
Marketing & Advertising Cookies
Marketing cookies may be used to show relevant advertisements on third-party platforms such as Google or social media networks.
These cookies may collect:
- IP address
- visited pages
- ad interactions
We only place marketing cookies with your consent.
International Data Transfers
Personal data may be processed or stored outside your country of residence, including in the United States.
Where required, we apply appropriate safeguards such as Standard Contractual Clauses (SCCs).
Your Rights
EU / GDPR rights
You have the right to:
- access your data
- correct or delete your data
- restrict or object to processing
- data portability
- withdraw consent
California (CCPA/CPRA) rights
California residents have the right to:
- know what personal data is collected
- request deletion of personal data
- opt out of the sharing of personal data for targeted advertising
- not be discriminated against for exercising these rights
Requests can be sent to:
info@festivemessage.com
14. Data Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on FestiveMessage.com/privacy-policy .
16. Contact
If you have questions or complaints regarding privacy, please contact:
info@festivemessage.com
We aim to respond within one business day.