Terms & Conditions

Last updated : 7th January 2026

Applicability

These Terms & Conditions apply to all orders, purchases, and use of services provided through FestiveMessage.com.
By placing an order, you agree to be bound by these Terms.

After completing your order, you will receive an order confirmation by email.

Our Service

FestiveMessage.com provides personalized digital video messages, created based on the information you submit (such as names, age, and personal details).

All videos are created for entertainment purposes only.

The video will only be generated after full payment has been successfully completed.

Personalization & User Responsibility

You are responsible for ensuring that:

All submitted information is accurate and appropriate
You have permission to use the names, personal details, and likenesses provided
You have parental or legal guardian consent when submitting information about a minor

We are not responsible for errors caused by incorrect or incomplete input provided by you.

Delivery Time

Our standard delivery time is within 15 minutes.

During busy periods, delivery may take longer.
If you have not received your download link within 60 minutes, please:

Check your spam/junk folder
Contact us at info@festivemessage.com

Pricing & Payment

All prices are listed clearly on the website and are shown in the applicable currency.

Payment methods may include:

Credit Card
PayPal
Other locally available payment options

Payment must be completed in full before the video is generated.

Refunds, Cancellations & Chargebacks

Due to the personalized and digital nature of our products:

All sales are final
Refunds, cancellations, or returns are not possible once the video has been generated

However, if your video contains a technical error or does not match the submitted details, we will make reasonable efforts to correct or regenerate the video.

Unauthorized chargebacks may result in account restrictions or denial of future service.

No Guarantees & Artistic Interpretation

Our videos are created using automated and creative systems.

You acknowledge that:

Minor variations in pronunciation, interpretation, or presentation may occur
Personal satisfaction is subjective and does not constitute a defect
The service does not guarantee emotional impact, reactions, or outcomes

Limitation of Liability

To the maximum extent permitted by law:

FestiveMessage.com and Xquissive AI shall not be liable for any indirect, incidental, consequential, or special damages
Our total liability shall never exceed the amount paid for the specific order
We are not liable for delays, failures, or interruptions caused by circumstances beyond our control

Age Requirement & Children’s Data

By placing an order, you confirm that:

You are at least 18 years old, or
You are the parent or legal guardian of the child whose information is submitted

FestiveMessage.com complies with applicable data protection and child privacy laws, including COPPA, where applicable.

Intellectual Property

All content, videos, scripts, designs, characters, logos, and website materials are the exclusive property of Xquissive AI

You may:

Download and share the purchased video for personal, non-commercial use

You may not:

Resell, redistribute, or commercially exploit any content
Modify or reproduce content without written permission

Prohibited Use

You may not use FestiveMessage.com to:

Submit offensive, unlawful, or harmful content
Impersonate others or submit false information
Violate any applicable laws or regulations

We reserve the right to refuse or cancel orders that violate these terms.

Privacy Policy

Your use of FestiveMessage.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles.

Any disputes shall be submitted exclusively to the competent courts located in Delaware, United States.

Changes to These Terms

We reserve the right to update or modify these Terms at any time.
The most recent version will always be available on FestiveMessage.com.

Contact

For questions, support, or complaints, please contact:
info@festivemessage.com

We aim to respond within one business day.